Politique de remboursement

For Online Purchase Only
Returns Process

  • All items purchased on Sale or Promotion are Final. These items are non-returnable and non-exchangeable.
  • All regular priced items purchased without a promotion are returnable, exchangeable and refundable. Except for evening wear dresses, evening wear gowns, undergarments and sales items. 
  • Evening Wear garments (gowns and special occasion dresses) are delicate and can be easily damaged therefore, they are non-exchangeable and non-refundable.
  • Returns will only be accepted up to 7 calendar days from delivery of your merchandise.
  • Returned items must be unused and in the same condition that you received it in all original packaging with tags attached.
  • Returns are subject to inspection upon receipt.

Once we receive and inspect your returns, please allow 1-2 weeks for the process to be completed. All approved returns are refundable via the online Très Chic store (including sales tax, excluding shipping fees, as applicable). An email confirmation will be sent once the refund has been applied. 

Please take note that the original shipping and handling fees may be deducted from the amount of your refund.

You will also be responsible for paying for your own return. Return shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from the total amount.

When returning a merchandise, please keep hold of your return tracking information. Très Chic is not responsible for packages lost during return shipment. You will receive a confirmation email from us when your return is processed, which will include the full details of refund credited.